Taylor Freezer FAQ's

Sales, Service and Parts | 800-868-7451 | 770-458-5546 | fax: 770-454-7295

Taylor Freezer Machine

Q: Can I buy direct from the factory?

A: No, Taylor utilizes a worldwide distributor organization to sell and service all Taylor equipment. We serve Georgia and South Carolina.

taylor thermometerQ: Are you the supplier for Genuine Taylor Parts?

A: Yes we are the supplier for Genuine Taylor Parts. Contact our Parts Department

Q: I need service on my machine; who do I call?

A: Contact our service department. We service Georgia and South Carolina.

Contact Taylor in Georgia and South CarolinaQ: Can you send me a current price list?

A: You will need to Contact your local Taylor distributor Sales Department for assistance with model selection, leasing information, and pricing.

Taylor Freezer specificationsQ: My electrician is here to wire for my equipment;
what power will my machine need?

A: Electrical specifications for new equipment are shown on the back of the spec sheet. Always refer to the data label of the unit to be installed for exact electrical specifications.

Q: Do you supply the mix as well as the machine?

A: Taylor develops alliances with mix companies so the Taylor distributor in your area can recommend mixes from a local dairy, or nationally branded mixes. Contact our parts department.

 

Q: Can I make my own soft serve mix?

A: While some remote areas in the world may choose to make their own soft serve mix, problems with separation and product breakdown usually cause headaches. Dairies and mix companies have the expertise to make soft serve mixes with the proper balance of sweeteners, emulsifiers and stabilizers to produce quality soft serve and shake. Powdered mixes are also available, which can be reconstituted with water.

Q: If I get a pump machine, won't that increase my profits?

A: This is a common misconception, that increasing overrun will increase profits. Soft serve or shake equipment with air/mix pumps provide consistent overrun in the product. The overrun in gravity fed equipment may fluctuate, depending on the draw conditions. During low or no-draw periods, the overrun will tend to be lower than normal for your particular mix. During peak, or high demand draw periods, the overrun may be higher than normal.

Overrun affects the taste, color and mouthfeel of a given product. Increasing overrun in a product will lessen the flavor and color, and give a light, fluffy texture. Decreasing overrun heightens flavor and color, and tends to be more refreshing to the mouth. The proper overrun should be determined by taste and visual appearance for consumer preference for the mix you select.

Overall, mix cost can be easier controlled with a pressurized machine, but the impact is generally less dramatic than expected. Taylor offers both pressurized and gravity to assure providing what is best for your application.

Taylor Warranty valid if using Authorized Service TechnicianQ: What if I have my own maintenance person service
my equipment?

A: Taylor's warranty is only valid if service is performed by a factory-trained, authorized service technician, otherwise you will void your warranty.